Privacy Notice

Hillside Business Services

Privacy Notice

February 10th, 2020

Introduction

This privacy policy applies to our use of any and all data provided by you in relation to your use of our services including this website.

Information collected by Hillside Business Services

To provide you with business support services we need to collect data, including personal data, from you:

  1. Your name.

  2. Contact information including email addresses and telephone numbers.

  3. Business sales, purchases and expenses.

  4. Business bank statements.

  5. Names and contact details of your customers, to prepare sales invoices.

Information given to us by you

Hillside Business Services collects your information in a number of ways, for example:

  1. When you use our services

  2. When you contact us by telephone, post, email, facebook, this website or any other means.

Information that is collected automatically

We automatically collect some information about your visit to our Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

This is collected automatically via cookies, in line with the cookie settings you apply in your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Why Hillside Business Services needs to collect your data

We use your data to provide you with the best possible business support service:

  1. To produce management and financial accounts.

  2. Send invoices to your customers.

  3. Verify you have been paid monies you are owed.

  4. Prepare tax returns.

  5. Provide other professional services you request.

  6. To communicate with you.

  7. Internal record keeping.

Sharing your information

In order to provide you with business support services we may need to share some of your information with the following groups of people:

  1. Our employees, agents and professional advisers to ensure the proper administration of your accounts and financial records.

  2. Tax authorities to ensure the collection of taxes or other duties.

  3. Law enforcement agencies to facilitate the prevention and detection of crime.

Keeping Your Information Secure

We use Microsoft’s cloud storage service to hold your data on servers hosted within the European Economic Area.

Technical and Organisational Measures

Access to your information is:

  1. authenticated by user-name and password.

  2. limited to only those employees, agents, contractors who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

  3. protected by encryption when being processed outside of the cloud storage.

All our computers are kept up-to-date with the latest security updates and antivirus and malware threat protection software is deployed.

Data Security Breach

We will notify you and the applicable regulator in the event of any suspected security breach that may involve your data. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately using the contact details on our website.

Retaining Your Information

Unless a longer retention period is required or permitted by law, we retain the data that we collect only as long as necessary in order to deliver the business support services you have commissioned from us.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

Under the Data Protection Act and GDPR you have the right to:

  1. Request access to your personal information (Subject Access Request). We will not charge you for providing a copy of the information we hold about you unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

  2. Correct inaccurate and incomplete personal information we hold about you.

  3. Request that we erase your personal information from our systems where there is no good reason for us to continue to process it. You also have this right where you have exercised your right to object to processing (see below).

  4. Object to our use of your personal information including where we use it for our legitimate interests and where we use it for direct marketing.

  5. Restrict or limit the way we can use your personal information. For example, where you wish to establish its accuracy or the reason for processing it.

  6. Request that we move, copy or transfer (data portability) your personal information.

Exercising your rights

To make enquiries, exercise any of your rights, or withdraw your consent to the processing of your personal information (where consent is our legal basis for processing), please contact us using the contact details on our website.

It is important that the information we hold about you is accurate and up-to-date. Please keep us informed if your personal information changes during the period for which we hold it.

Complaints about the way we handle your personal information

If you are not satisfied with the way we handle a complaint you make in relation to your personal information, you should contact the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

Cookies

Below is a list of the cookies that we use on our website. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly Necessary Cookies

We use this session cookie to remember you and maintain your session whilst you use our website.

Analytical and performance cookies

We use this cookie to help us analyse how users use the website.

Functional Cookies

We use this cookie to identify your computer and analyse traffic patterns on our website.